SNS Tech is proud to have collaborated with NCSL on the successful redevelopment and redesign of their official website, that was launched on January 5th, 2024.
Through this collaboration, SNS Tech has delivered a website that reflects NCSL’s reputation for outstanding service and commitment to customer satisfaction. The revamped site – www.ncsl.com.pg – boasts an optimized, modern user interface that streamlines the user experience and incorporates cutting-edge technology to enhance functionality and accessibility.
Key features of the new NCSL website include:
- Intuitive and user-friendly design: The website is now easier to navigate and find information, with a focus on clear layout and accessibility.
- Integrated loan and savings calculators: Users can now easily calculate their potential loan repayments or savings goals directly on the website.
- Loan application availability: Members can now apply for loans on the website without logging into their Member Online Portal. It also features a loan calculator to assist members make their financial decision. This saves time and effort creating a friendly experience for NCSL members.
- Updated information: All information on the website is now current and accurate, ensuring users have access to the latest details about NCSL’s products and services.
- Industry-leading technology: The website utilizes artificial intelligence and cloud-based services to automate processes, improve customer service, and reduce wait times. This includes an interactive virtual assistant (chatbot).
- Data analytics and reporting: NCSL can now leverage data analytics to gain valuable insights into customer behaviour and optimize their website and service offerings.
Jacob Oii, SNS Tech Technical Development Lead, stated, “The NCSL project presented an enormous task to provide not only an optimized, modern user interface that was able to detail the reputation the organization has strived to build through setting significant service standards but integrate multiple platforms that utilize industry standard practices and technological frontiers in artificial intelligence and cloud-based services to streamline and improve the customer experience.
“Our main goal was to increase automation, customer satisfaction, directed support by decreasing customer wait time and response errors by data and report analysis.”
Maranuf Tataeng, NCSL Chief Member Services Officer (CMSO), noted that while it is still too early to fully gauge the impact of the website, engagement has been favourable since the launch.
“It is too early to fully appreciate but the last 30 days’ reach and engagement with our members has been very positive. We have received positive feedback from our members, key stakeholders and public alike. Our login counts in the first three days after launching hit 4,000+.”
Maranuf added, “Besides the great expertise that SNS Tech offers, I would say the customer-centric attitude that SNS staffs, particularly Jacob, have displayed with us, was a key driver in delivering a top website that exceeded our expectations. Also, SNS Tech has very good techies who could easily understand our non-technical, financial languages and deliver to expectations.”
SNS Tech is committed to providing ongoing technical support and assistance to NCSL as they continue to grow and evolve. We believe that technology should be a tool for advancement, and we are passionate about helping organizations like NCSL achieve their goals through innovative solutions.
