They say life begins at home, and for Wesley, that couldn’t be truer. His eyes sparkle when he talks about his kids, who’ve become his greatest source of purpose and motivation. “They push you to your most extreme,” he smiles, “things you never thought you could do!” While some might call him a full-time dad and part-time business development specialist, Wesley’s infectious energy speaks for itself. The same passion he pours into his family spills over into his role at SNS Tech. But how does Wesley bridge the gap between fatherhood and business development? Here, he breaks it down with a smile. Imagine a bustling marketplace. The “table mama” is your salesperson, expertly hawking her wares. But her success relies on the “kaikai” grower, the marketer behind-the-scenes, ensuring there’s a steady supply of what customers crave. “Business development,” Wesley explains, “is like that perfect balance between the two. Understanding customer needs from the frontlines and the business requirements from the back. It’s about finding that sweet spot in the middle.” And Wesley’s journey has taken him to both ends of the spectrum. He’s honed his sales skills on the frontlines, then delved into the strategic depths of marketing on the backend. Now, he’s found his calling in the dynamic world of business development, where he can leverage his unique perspective. “I’m in the right spot now,” he says confidently, just over three months into his role where he’s already making waves. Despite only being with the team for that long, Wesley is thriving. His days are filled with analyzing businesses and their trajectories, as well as connecting with people, a natural strength for this avid communicator. “I think of myself as a communicator first, before anything,” Wesley says. “Because I feel like I can communicate with people at all levels.” Challenges are seen as opportunities for growth. “I don’t understand all the technical aspects yet, but that’s what I love,” he admits. Technology in Papua New Guinea presents a similar challenge-opportunity dynamic. “It keeps us on our toes,” he says, “We keep learning and evolving with it.” This love of learning extends to data, a subject that now fascinates him despite his past dislike of math. “Everything is numbers!” he exclaims, recalling his experience at a mobile phone network provider. “Data is more than just revenue; I want to get into the technical aspects of it.” Building a Network for Success Wesley offers valuable advice for career development: Network! “Build connections on LinkedIn, and don’t limit yourself to your industry,” he urges. “You never know when someone’s expertise might be useful. You’ll thank yourself later for getting to know people from different areas.”
SNS Tech is proud to have collaborated with NCSL on the successful redevelopment and redesign of their official website, that was launched on January 5th, 2024. Through this collaboration, SNS Tech has delivered a website that reflects NCSL’s reputation for outstanding service and commitment to customer satisfaction. The revamped site – www.ncsl.com.pg – boasts an optimized, modern user interface that streamlines the user experience and incorporates cutting-edge technology to enhance functionality and accessibility. Key features of the new NCSL website include: Intuitive and user-friendly design: The website is now easier to navigate and find information, with a focus on clear layout and accessibility. Integrated loan and savings calculators: Users can now easily calculate their potential loan repayments or savings goals directly on the website. Loan application availability: Members can now apply for loans on the website without logging into their Member Online Portal. It also features a loan calculator to assist members make their financial decision. This saves time and effort creating a friendly experience for NCSL members. Updated information: All information on the website is now current and accurate, ensuring users have access to the latest details about NCSL’s products and services. Industry-leading technology: The website utilizes artificial intelligence and cloud-based services to automate processes, improve customer service, and reduce wait times. This includes an interactive virtual assistant (chatbot). Data analytics and reporting: NCSL can now leverage data analytics to gain valuable insights into customer behaviour and optimize their website and service offerings. Jacob Oii, SNS Tech Technical Development Lead, stated, “The NCSL project presented an enormous task to provide not only an optimized, modern user interface that was able to detail the reputation the organization has strived to build through setting significant service standards but integrate multiple platforms that utilize industry standard practices and technological frontiers in artificial intelligence and cloud-based services to streamline and improve the customer experience. “Our main goal was to increase automation, customer satisfaction, directed support by decreasing customer wait time and response errors by data and report analysis.” Maranuf Tataeng, NCSL Chief Member Services Officer (CMSO), noted that while it is still too early to fully gauge the impact of the website, engagement has been favourable since the launch. “It is too early to fully appreciate but the last 30 days’ reach and engagement with our members has been very positive. We have received positive feedback from our members, key stakeholders and public alike. Our login counts in the first three days after launching hit 4,000+.” Maranuf added, “Besides the great expertise that SNS Tech offers, I would say the customer-centric attitude that SNS staffs, particularly Jacob, have displayed with us, was a key driver in delivering a top website that exceeded our expectations. Also, SNS Tech has very good techies who could easily understand our non-technical, financial languages and deliver to expectations.” SNS Tech is committed to providing ongoing technical support and assistance to NCSL as they continue to grow and evolve. We believe that technology should be a tool for advancement, and we are passionate about helping organizations like NCSL achieve their goals through innovative solutions.
In today’s fast-paced digital landscape, continuous improvement is essential. We must adapt to evolving trends, understand user needs, and enhance their experiences. This approach not only elevates our business practices but also meets customer expectations and drives us towards achieving our business goals. Earlier this week (14th October 2024), SNS Tech commemorated the go-live of the newly revamped Southern Cross Assurance Limited (SCAL) website, marking a significant milestone in our ongoing partnership with SCAL. Initially developed by SNS Tech two years ago, the SCAL team returned to us to realign their digital presence with their evolving brand and business goals. The decision to revamp the website was driven by SCAL’s commitment to enhancing user experience and ensuring their online presence accurately reflects their current objectives. The website revamp aimed to create a more informative platform that better represents the company’s current brand identity. The previous site fell short in this area. The SNS Tech project team embraced this challenge with enthusiasm. “Thank you to Southern Cross Assurance for entrusting the team at SNS Tech to deliver this project,” remarked Zira Saonu, Web Developer at SNS Tech. The revamped website boasts a modern design, improved navigation, and enhanced content management features. “Our focus was to create a more informative website that reflects SCAL’s current branding,” Zira adds. “Additionally, a key focus was optimizing navigation to ensure information is well-organized, easily accessible, and presented with a modern, clean design.” The collaboration between SCAL and SNS Tech has been marked by open communication and a shared vision. Zira recalls the challenges of translating a client’s mockup into a fully functional website. Despite facing hurdles in performance optimization, responsiveness, and achieving design balance, the team successfully delivered a website that met all client requirements while adhering to best practices. Achieving balance was vital due to the variety of elements on the site. The goal was to ensure no single element overshadowed the others, creating a harmonious flow that enhances visual hierarchy and aligns with best practices. This approach keeps users engaged and allows them to find information easily. As we congratulate Southern Cross Assurance Limited on the launch of the revamped website, SNS Tech is equally excited about the future of this meaningful partnership. This project is more than just a redesign; it’s a strategic initiative to support Southern Cross Assurance Limited’s business goals. The new-look website is now live, offering an enhanced digital experience for all users. Visit Southern Cross Assurance Limited’s website to explore the new features and design.
We are pleased at the recent successful soft launch of the new website for CJ Valuers, a leading 100% PNG-owned valuation firm. The new website, cjvaluers.com, boasts a clean and modern design with user-friendly navigation and easy-to-read text. High-quality images and graphics further enhance the website, creating a professional and trustworthy online presence for CJ Valuers. The soft launch was a collaborative celebration with representatives from both SNS Tech and CJ Valuers. The SNS Tech team, including web developer Zira Saonu, presented the website functionalities to CJ Valuers CEO Janet Yagur and her operations team. Janet Yagur, CEO of CJ Valuers, expressed her delight at the website’s completion. “Our strength is through word of mouth, but with technology advancing rapidly, it’s crucial for us to be present on the media platforms that are available. This way, people can easily contact us, and it will also help increase the flow of business for our company.” Gerard Habitein, Head of Business and Operations at SNS Tech, followed by offering his gratitude. “Websites are essential business tools in today’s world. We’re dedicated to raising awareness about the importance of having an online presence for businesses. This website is a crucial asset for both you and your clients, allowing them to learn about your company, build your brand reputation online, and establish credibility. We appreciate your trust in us and our collaboration on this project. We’re excited for a successful launch and look forward to strengthening our partnership in the future.” Zira Saonu then led the CJ Valuers team through a comprehensive walkthrough of the website, explaining the placement of website elements, colour schemes, and more. The launch concluded with a celebratory lunch, complete with cake-cutting. Through this collaboration, CJ Valuers benefitted from the Business Link Pacific (BLP) subsidy program. This BLP initiative, designed for Pacific and PNG SMEs, provides access to subsidized advisory services and funding to enhance their economic, social, and environmental impact. SNS Tech congratulates the entire CJ Valuers team on the successful launch of their new website. We eagerly await the positive feedback it will generate!
CareerTrackers PNG Inc. is a non-profit program with a vision to provide opportunities for all students in Papua New Guinea, regardless of background, to convert their degrees into successful careers. They also aim to give PNG businesses broad access to qualified, business-savvy graduates. CareerTrackers PNG had partnered with SNS Tech to transition their email hosting and set up their own domain name. This has boosted morale by allowing them to move off personal Gmail addresses. Having their own domain provides greater brand recognition, control, security, and scalability. Following this successful project, CareerTrackers PNG was also able to establish a Reelae School & Learning Management System. This system will enable better training and support for students in their program. CEO Ellenor Iutiko says, “Overall, it was a positive and professional service experience. Internally, it has boosted morale as we are no longer operating on our personal Gmail addresses. Secondly, having our own domain name will allow us to set up the Reelae School & Learning Management System needed for our operations and later set up a webpage. Overall, any challenges were addressed efficiently and effectively by the team.” This partnership has equipped CareerTrackers PNG with better communication and efficiency tools to serve their students and partners. It has been a constructive collaboration for the organisation, as well as SNS Tech.